The 98point6 virtual care platform

Asynchronous care, or “async,” is a type of virtual care with no scheduling requirements, giving the patient the flexibility and convenience to seek care for non-urgent concerns whenever and wherever they’d like. Whereas a response from a provider may occur quickly, there is no real-time interaction between the patient and the medical staff. This type of dedicated care also helps with capturing revenue by incorporating patient messages from a provider’s inbox back into the patient chart to enhance the continuity of care. 98point6 can support your clinicians in asynchronously diagnosing and treating more than 140 common conditions for patients across all ages—from pediatrics to geriatrics.

Our AI-powered solution leverages evidence-based clinical content, machine learning, and automation to recommend the optimal care option, while also giving patients the ability to choose the format they prefer. Customizable to the specific workflow of the healthcare organization, the clinician can direct the patient to real-time care or prompt them to seek in-person care if their medical concern cannot be treated asynchronously.

Real-time virtual care can consist of text-based messaging, audio, or video interactions, or any combination of the three. Additionally, real-time care can be facilitated as an on-demand or scheduled visit. On-demand visits allow patients to immediately start a visit, any time, from anywhere. Patients can report symptoms and concerns and our product gathers relevant history, before connecting the patient to a clinician. Wait times in the queue are dependent on clinician availability. Scheduled visits allow patients to choose a date and time in the future that is most convenient for them.

Our patient intake automates much of the administrative tasks associated with taking a history. Our product is trained, based on millions of patient encounters, to respond to patient-reported symptoms with question sets, written by physicians, that elicit relevant clinical details for provider review. It works like this: the patient enters their chief complaint as free text. They can write as much or as little as they want to communicate the reason for their visit and their symptoms. The 98point6 platform intakes all of that information and then generates the appropriate follow-up questions.

Our patient intake process significantly reduces the administrative burden on clinicians – and automatically captures an accurate transcript of patient-reported symptoms.

We have been applying artificial intelligence and machine learning to medical encounters since 2015. As a result, we have a vast data set that is one-of-a-kind in the field of natural language processing for medical applications. We utilize Al and machine learning to improve both efficiency and medical quality by automating time-consuming tasks, allowing clinicians to focus their judgment on key decision points in the clinical encounter. Our system provides information and actions for the clinician to consider; however, the clinician is in complete control of the visit diagnosis, and care planning.

Data integration is cornerstone to the 98point6 platform. EMR data can be automatically pulled into the clinician console, and once the visit is complete, data is automatically sent to the EMR to be recorded in the patient’s medical record. Our standards-based integration supports Epic and Cerner, as well as other EMRs. The platform also supports data integrations for analytics, reporting, security and compliance and other administrative needs.

98point6 is white-labeled and configurable to reflect your brand, offering a cohesive patient experience that promotes loyalty to your healthcare organization. It is designed to be exceptionally easy to onboard patients with an intuitive and responsive layout available on any device.